Baylor Scott & White Health Receives $100,000 from Reliant to Support Remote Monitoring of COVID-Positive Patients


DALLAS–()–Baylor Scott & White Health announced today a $100,000 donation from Reliant in support of its MyBSWHealth mobile app. Launched in 2018, the MyBSWHealth app has emerged as a leading digital tool in Texas in the fight against COVID-19, providing nearly 175,000 digital screenings and more than 45,000 eVisits related to the virus. This process has allowed tens of thousands of Texans with mild symptoms to be evaluated outside of Baylor Scott & White clinics and emergency departments—further ensuring that hospitals are ready for those who need care most during this time.

“As the Centers for Disease Control and Prevention points out, the vast majority of people diagnosed with COVID-19 have mild illness and are able to recover at home,” said Aasim Saeed, MD, vice president, Digital Health at Baylor Scott & White. “MyBSWHealth allows us to significantly extend our ability to treat and triumph over this virus by extending care and monitoring for patients while they are isolating at home.”

The donation is a part of Reliant’s continued COVID-19 support across the state of Texas and parent company, NRG Energy, Inc.’s, $2 million donation to pandemic relief efforts. In addition, Reliant is working with customers across Texas to ensure they have the power they need, regardless of hardships endured from this crisis, with payment plans and additional relief. Visit reliant.com/care for more information.

“The well-being of our customers and the communities we serve is at the heart of everything we do,” said Elizabeth Killinger, president, Reliant. “We’re honored to help light the way and provide much-needed support for frontline workers—like those at Baylor Scott & White Health—as they care for our fellow Texans.”

Digital Care Options for Texans

MyBSWHealth is a single digital front door to Baylor Scott & White, enabling the health system to provide safe, reliable and convenient care to anyone in the state. The MyBSWHealth app and online portal provide patients digital access to appointment scheduling, virtual visits and digital care journeys. Patients can communicate directly with their care teams and manage their prescriptions with the Baylor Scott & White Pharmacy. More than 1.4 million patients currently have a MyBSWHealth account and 500,000 of those are active users.

“Through MyBSWHealth, we are able to offer digital care options to anyone in Texas,” said Saeed. “Thanks to this generous contribution from Reliant, we are able to expand our capabilities and help our communities navigate the uncertainty of this virus.”

Baylor Scott & White’s integrated ‘Digital Care Journey’ for COVID-19 positive patients is available within its MyBSWHealth app and includes support for those treating at home:

  • Detailed quarantine instructions;
  • Twice daily symptom checking; and
  • Dedicated care management.

Reliant worked with Baylor Scott & White Irving Foundation through the donation process. The Irving foundation is one of four fundraising offices throughout Texas that support Baylor Scott & White. Other locations are in Dallas, Fort Worth and Central Texas. Last year, Baylor Scott & White Foundations raised more than $57 million in support of Texas’ largest not-for-profit health system.

About Baylor Scott & White Health

As the largest not-for-profit health system in the state of Texas, Baylor Scott & White Health promotes the health and well-being of every individual, family and community it serves. An integrated care delivery network, the system includes the Scott and White Health Plan, Baylor Scott & White Research Institute and Baylor Scott & White Quality Alliance. Through 52 hospitals and more than 1,100 access points including flagship academic medical centers in Dallas and Temple, the system offers the full continuum of care, from primary to award-winning specialty care, throughout Texas, and via virtual touchpoints. Founded as a Christian ministry of healing, Baylor Scott & White is proud to honor its century-long legacy through its commitment to improving accessibility, affordability and the customer experience for all. For more information, visit BSWHealth.com.

About Reliant

Reliant powers, protects and simplifies life by bringing electricity, security and related services to homes and businesses across Texas. Serving customers and the community is at the core of what we do, and the company is recognized nationally for outstanding customer experience. Reliant is part of NRG, a Fortune 500 company that creates value by generating electricity and providing energy solutions to more than 3.7 million residential, small business and commercial customers across the U.S. and Canada. NRG’s competitive residential electricity business, which includes Reliant, is one of the largest in the country. For more information about Reliant, visit reliant.com and connect with Reliant on Facebook at facebook.com/reliantenergy and Twitter or Instagram @reliantenergy. PUCT Certificate #10007.



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